Privacy Policy

Privacy Policy

Effective Date: January 21, 2025

Studio Carolanne (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other applicable laws for international customers.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

a. When you opt-in to our mailing list:

  • Email address

b. When you make a purchase on our website:

  • Name

  • Mailing address

  • Billing address

  • Email address

  • Phone number (optional)

  • Payment information (processed by Stripe)

2. How We Use Your Information

We use the information collected for the following purposes:

a. For our mailing list subscribers:

  • To send emails about item re-stocks, early access passwords, giveaway contests, and discounts.

b. For customers who make a purchase:

  • To process and fulfill your order.

  • To send confirmation emails and order tracking updates.

  • To contact you regarding any issues with your order.

c. For payment processing:

  • We use Stripe to securely process payments. Stripe collects and processes payment-related information. Please review Stripe’s Privacy Policy for details on how they handle your data.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following:

  • Third-Party Service Providers: Trusted providers, such as Stripe (for payment processing) and Squarespace (for website hosting), solely for the purposes of fulfilling your purchase, processing payments, or delivering your order.

  • Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

4. Cross-Border Data Transfers

Your personal information may be stored, processed, or accessed outside of your country of residence, including in the United States. Specifically:

  • Squarespace: Our website is hosted on Squarespace, which stores data on servers located in the United States. For more information, please review Squarespace’s Privacy Policy.

  • Stripe: Stripe may process personal data in jurisdictions where they or their service providers operate, including the United States. Stripe employs safeguards to protect your information. Refer to Stripe’s Privacy Policy for further details.

Please note that privacy laws in these countries may differ from those in your jurisdiction, and your data may be subject to access by law enforcement or government authorities in those countries. By using our website and services, you consent to these transfers.

5. Email Marketing and Your Choices

If you opt into our mailing list, you will receive marketing emails about restocks, giveaways, discounts, and early access events. You can unsubscribe at any time by clicking the “Unsubscribe” link in the footer of any email or by contacting us directly.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online platform can guarantee absolute security. By using our website, you acknowledge that you do so at your own risk.

7. Your Rights

As a resident of Ontario, Canada, or another jurisdiction, you have the following rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we have about you and request corrections to any inaccuracies.

  • Withdrawal of Consent: You can withdraw your consent to our collection and use of your personal information at any time, subject to legal or contractual restrictions.

  • Additional Rights for EU Customers: If you reside in the EU or EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to request data deletion or data portability.

To exercise these rights, please contact us at info@studiocarolanne.com.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: info@studiocarolanne.com

  • Mailing Address: 443 County Rd. 32, Picton, ON K0K 2T0

This Privacy Policy is intended to comply with Canadian privacy laws, including PIPEDA, as well as international regulations such as GDPR for EU customers. If you have specific concerns about compliance in other jurisdictions, please let us know.